FAQ

Our team needs 1-3 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed on Friday — or over the weekend — will ship on the next business day.

Standard Shipping: Orders from our store typically ship within 5 to 8 business days.

Expedited Shipping: Orders with expedited shipping will arrive within 3 business days.

Please refer Shipping Policy for more details.

At Kbeauty.sale, your satisfaction is our priority, and we’re here to help with any questions about your order. For a quick response, use the chat icon to open the chat app and send us your query. Our office hours are Monday to Friday, 9:00 AM to 5:00 PM EST. If we’re offline, we’ll respond by the next business day. You can also reach out using our Contact Form.

Simply choose your item on the collection or product page, then click the pink "Add To Cart" button.

Follow the simple steps to complete your order, and we'll prepare it for you.

We'll notify you as soon as your order is on its way!

Tracking numbers may take 1-2 days to appear in the shipping carrier's system. As a result, you might not be able to access the tracking information within the first 24-48 hours. In rare cases, the shipping carrier may misplace an order.

If the tracking number is still not functioning after a few days, please contact our support team at support@sparksales.net. We'll respond to your inquiry within 24 hours.

Once we receive your order, we typically process it immediately. Therefore, we cannot make any adjustments or cancellations if the order has already been dispatched.

Depending on the order's status, we will inform you whether or not you can cancel or adjust your order.

Please note that a restocking and transaction fee, amounting to 20% of your total order value, will be applied for cancellations.

Currently we are not offering shipping to d Military APO/FPO addresses.

We offer a 14-day return policy for items in their original condition. Customers are responsible for return shipping costs, and a restocking fee may apply.

Refund requests for used items will be refused.

Please refer to our Refund Policy for more details.

We apologize for any inconvenience caused. If your item arrived damaged, please email customer support team immediately Email: support@sparksales.net OR reach out to us over online chat. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible.

To expedite the process, please provide order number, photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.

We currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers.

Your payment information is highly secure. We implement industry-standard encryption and security measures to protect your personal and financial data.

All transactions are processed through secure, US based third-party payment gateways that adhere to the highest security standards, such as PCI DSS compliance. Additionally, we do not store your payment information on our servers, further ensuring the safety and privacy of your data.

You can shop with confidence, knowing that your information is well-protected.

During the checkout you can select any of the following secure payment methods

• Paypal
• Master Card
• Visa
• Shop Pay
• American Express
• JCB
• Apple Pay