FAQ
HOW DO I PLACE MY ORDER?
Simply choose your item on the collection or product page, then click the pink "Add To Cart" button.
Follow the simple steps to complete your order, and we'll prepare it for you.
We'll notify you as soon as your order is on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Standard Shipping: Orders from our store typically ship within 5 to 8 business days.
Expedited Shipping: Orders with expedited shipping will arrive within 3 business days.
All items are shipped from our USA warehouse.
MY TRACKING NUMBER ISN’T WORKING?
Tracking numbers may take 1-2 days to appear in the shipping carrier's system. As a result, you might not be able to access the tracking information within the first 24-48 hours. In rare cases, the shipping carrier may misplace an order.
If the tracking number is still not functioning after a few days, please contact our support team at support@sparksales.net. We'll respond to your inquiry within 24 hours.
CAN I CANCEL/ADJUST MY ORDER?
Once we receive your order, we typically process it immediately. Therefore, we cannot make any adjustments or cancellations if the order has already been dispatched.
Depending on the order's status, we will inform you whether or not you can cancel or adjust your order.
Please note that a restocking and transaction fee, amounting to 20% of your total order value, will be applied for cancellations.
HOW SECURE IS MY PAYMENT INFORMATION?
Your payment information is highly secure. We implement industry-standard encryption and security measures to protect your personal and financial data.
All transactions are processed through secure, US based third-party payment gateways that adhere to the highest security standards, such as PCI DSS compliance. Additionally, we do not store your payment information on our servers, further ensuring the safety and privacy of your data.
You can shop with confidence, knowing that your information is well-protected.
WHAT IS YOUR RETURN POLICY?
We offer a 14-day return policy for items in their original condition. Customers are responsible for return shipping costs, and a restocking fee may apply.
Refund requests for used items will be refused.
Please refer to our Refund Policy for more details.
HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach our customer support team by emailing support@sparksales.net. We strive to respond to all inquiries within 24 hours.
WHAT PAYMENT METHODS YOU ACCEPT?
During the checkout you can select any of the following secure payment methods
- Paypal
- Master Card
- Visa
- Shop Pay
- American Express
- JCB