Shipping Policy

ORDER PROCESSING

Our typical order processing timeframe is 1-3 business days. Once your order is placed successfully, you'll receive a confirmation email containing the order details for your review. Please ensure that all delivery information is accurate.

If any details are incorrect or missing, we may need to contact you for updates, potentially delaying delivery progress. To keep you informed, we'll send a shipment confirmation email with tracking numbers so you can follow your order's journey.

At times, our emails may land in your Spam/Promotions folder.

 

 

DELIVERY TIME

Delivery times vary based on factors like location, demand, seasonality, and the purchased product. See the approximate shipping times below:

US Domestic

 

International

 

* For the following countries, only Express International Shipping service is available : UAE, Kuwait, Qatar, Saudi Arabia, Türkiye, Bahrain, Austria, Belgium, Czechia, Denmark, Finland, Ireland, Italy, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Sweden, Switzerland, Morocco, Cyprus, Croatia, Hungary, Iceland, Latvia, Luxembourg, Moldova

FREE SHIPPING

• FREE Shipping is available when your total order value meets a certain threshold.
• The required order value for free shipping depends on your location and the time of year.
• The free-shipping order threshold may change periodically and will be displayed during the checkout process.

SHIPPING CARRIER

We ship from both US and Korea warehouses using FedEx, DHL, Aramex, USPS, UPS, and EMS International. The carrier depends on your location for efficient delivery. Shipping times may vary based on location and carrier.

Please note:

• Multiple product orders may arrive in separate packages from different providers.
• During busy periods (e.g., Mother's Day, Father's Day, Halloween, Christmas), shipping times may extend slightly.
• International orders may experience delays due to customs clearance. We apologize for any inconvenience caused by potential customs-related delays.
• Final delivery is handled by your local postal agency. Actual shipping and delivery times may differ based on your local postal service.

ORDER TRACKING

• Tracking information may not be available immediately; it can take up to 1-3 days after receiving your shipment confirmation email.
• Tracking numbers become active once the carrier scans the parcel.
• Regularly check the tracking information for updates.
• We monitor shipments and will contact you if any issues arise so that you can address them promptly.

INSUFFICIENT/INCORRECT ADDRESS

• Please provide an accurate and complete address during checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
• Orders returned to our shipping partners' warehouses may be disposed of and not returned to us.
• If you arrange for your parcel to be forwarded or redirected, we are not liable if it gets lost, stolen, or damaged. In such cases, we can offer either a 20% partial refund or a replacement with a re-shipping fee.
• If your order falls outside the specified timeline, please contact our customer support team support@sparksales.net for assistance.

FREQUENTLY ASKED QUESTIONS (FAQs)

1. How much is shipping?

Shipping costs depend on package weight and destination. Calculate exact charges by adding items to your cart, proceeding to checkout, and entering your address. Shipping costs will update automatically.

Note: Some items may have unique shipping details. When applicable, information will be provided in the product description. Review this before ordering.

2. Where do we ship to?

We provide worldwide shipping.

3. Can the order be delivered to multiple addresses?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

4. Do we offer delivery to PO boxes or Military APO/ FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. However, the delivery time will be longer than physical addresses.

5. Will you be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.  

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

For details on refund and exchanges please check our Refund Policy