Refund policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please contact us and we’ll make it right! 

REFUND, EXCHANGE AND RETURN

Customers have the right to request a refund/ return/ exchange within 14 days from the delivery date. Our Customer Service team will offer the best solutions for specific situations. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@sparksales.net.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Opened or used beauty products or health and beauty supplements
• Buy 1 Get 1 Free items
• Clearance items marked on their product page with the notice “Clearance items are not eligible for return, exchange or refund.”
• Buy More Save More price saver bundles.

You can always contact us for any return question at support@sparksales.net.

Please also be informed that a re-stocking and transaction fee (20% of your total order value) will be applied.

Refund processing time is 30 days after the return request is accepted and processed.

DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
Currently we don't offer exchanges.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at support@sparksales.net.

Also please be informed that placing an order means that you accept all the terms mentioned below.  

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please send us an email to support@sparksales.net, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.  

Your order is only eligible to be canceled and modified within the date of purchase before 5:00 pm Eastern Standard Time. After that time, the order is locked for processing and no longer can be adjusted. 

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

• We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)
• Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address. 

CHARGEBACKS & DISPUTES

Please contact us by email before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.

CONTACT:

Support@sparksales.net

United State Office: 1207 Delaware Ave #272 , Wilmington, DE 19806 

Working hours: EST 9:00 AM to 5:00 PM, Monday through Friday